Privacy Policy

Effective Date: November 12, 2025

This Privacy Policy describes how Burtyco Logistics collects, uses, and discloses information that we obtain about visitors to our website, individuals who use our logistics courier services, and other individuals with whom we communicate.

1. Information We Collect

We collect information primarily to provide and improve our specialized logistics services, process your requests, and manage our business operations.

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A. Information You Provide to Us 

This includes personal data you voluntarily submit when requesting a quote, setting up a service account, using contact forms, or communicating with us. This information may include:

• Contact Information: Name, email address, phone number, and mailing address.

• Service Information: Pickup and delivery addresses, specific contact names for logistics points, shipment details (dimensions, contents, value), and proof of delivery requirements.

• Billing Information: Financial information necessary for processing payments and invoices.

• Account Credentials: Usernames and passwords used to access client portals or tracking systems.

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B. Automatically Collected Information

When you access our website, we automatically collect certain information about your device and usage through cookies and similar technologies:

• Usage Data: Details about how you use our website, including access times, pages viewed, time spent on pages, and the pages that referred you to us.

• Device Information: Internet Protocol (IP) address, operating system, browser type, and device identifiers.

• Geolocation Data: General geographic location derived from your IP address.

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2. How We Use Your Information

We use the information we collect for the following business purposes:

• To Provide Services: To execute, manage, and track your logistics shipments, generate quotes, process invoices, and communicate critical status updates.

• Security and Fraud Prevention: To protect our services and users from fraudulent activity and unauthorized access.

• Communication: To respond to your inquiries, provide customer support, and send service-related, transactional, and administrative messages.

• Improvement and Analysis: To understand and analyze the usage trends and preferences of our Users to improve the structure, performance, and functionality of our website and services.

• Marketing (With Consent): To send you promotional communications about our services, offers, and news, subject to your preferences and applicable laws.

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3. How We Disclose Your Information

We do not sell your personal data. We may disclose the information described above to the following entities:

• Logistics Partners: We share necessary shipment details (names, addresses, phone numbers, delivery instructions) with our trusted network of professional drivers and third-party logistics partners strictly for the purpose of executing the contracted delivery.

• Service Providers: Third-party companies that perform services on our behalf, such as website hosting, data analysis, payment processing, and email delivery.

• Legal Compliance: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations or protect our rights and safety.

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4. Cookies and Tracking Technologies

We use cookies to collect information about your browsing activities on our website. You have the right to decide whether to accept or reject cookies. You can exercise your preferences by adjusting your browser settings. Please note that if you choose to refuse cookies, some parts of our services may not function properly.

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5. Security of Your Information

We employ various administrative, technical, and physical security measures designed to protect your information against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. However, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure.

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6. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

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• Access: Request confirmation that we are processing your personal data and obtain a copy of it.

• Correction: Request that we correct inaccurate or incomplete information we hold about you.

• Deletion: Request that we delete your personal data under certain circumstances.

• Opt-Out of Marketing: You can opt out of receiving promotional emails from us at any time by following the instructions in those emails or contacting us directly.

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7. Changes to This Policy

We may update this Privacy Policy periodically. We will post any changes on this page and update the "Effective Date" at the top of this policy. We encourage you to review this page regularly to stay informed about our data protection practices.

 

8. Contact Information

If you have questions or concerns about this Privacy Policy or our practices, please contact us at:

Burtyco Logistics Email: info@Burtycologistics.com Phone: 01482 526955